| Third party complaint shall not be entertained |
| Correct Name, Address, telephone / mobile no. and valid supporting documents are mandatory for processing the complaint. |
| No Correspondence shall be entertained on the subject after lodging the complaint. |
| In case it is found that complaint was false and harassment of officials has been caused, action may be taken against the complainant, as per BNS Act. |
| The Complaints having vigilance angle shall only be examined such as misuse of official position, demand/ acceptance of illegal gratification, cases of misappropriation / forgery or cheating, gross and willful negligence, blatant violation of laid down systems and procedures, reckless exercise of discretion, unprecedented delay in processing of cases etc. |